Terms and conditions /Shipping policies

Five ways to order 

1. Online 2. Phone 3. Fax 4. Mail 5. EDI 

Online orders 

Ordering online is the fastest, most efficient way to place an order. To keep pace with technology and the needs of our customers, we’re continually improving and adding new features to our Web site. At www.automationdirect.com, our online store, you will see our full range of products. 

Ordering via our Web site (U.S. and Canada customers only) 

New and existing customers can place orders via the Web site for direct shipment (in the USA and Canada). New customers are assigned an account number during registration, whereas existing customers need to use their established account numbers. Your account number can be found on any statement, invoice, packing slip or other related material. If you need to verify this number, please contact the Web Help Desk (call 1-800-633-0405, choose Sales option, then Web Help). Customers must supply a valid U.S. or Canadian billing AND shipping address, phone number, and email address in order for your order to be accepted. Orders are processed and shipped from our Cumming, GA facility, except for certain large items, which are shipped from their respective manufacturers. All payment is accepted in U.S. dollars only. Canadian customers can choose shipping options that can save money (see TC-7). All orders, billing, or shipping correspondence should be directed to: 

Accounting Dept, AutomationDirect.com 

3505 Hutchinson Road • Cumming GA 30040 

Ordering via our Web site (outside the U.S. and Canada) 

If you are outside the USA or Canada, you can place an order request through our store, however, we do not fulfill the order and prices shown in the store do not apply. Your order will be forwarded (via an e-mail message) to the international affiliate closest to you. This may be within your country of origin or in a nearby country. The international affiliate will contact you with details about your order, pricing and their terms and conditions. If you wish to continue with the order, any arrangements and contracts made are strictly between you and the contacting affiliate. These affiliates provide both products and technical support. Note: Due to contractual agreements with some of our suppliers, not all products we offer are available outside the U.S. 

We forward or respond to all international orders, but we cannot accept any responsibility or provide technical support for orders placed through our international affiliates. To view the list of international affiliates, visit our site and click on “About Us”, then “VAR &International Sales”. 

E-commerce pricing

All prices reflect U.S. dollars, the only currency in which we trade. We have made every effort to match the prices of our online store with our printed catalog. In the event a price does not match, the price in the most current Price List is in effect. Also, any terms as printed in our catalog or addendum override any direct or implied terms on the Web storefront. 

Online order processing

Your order is entered into our business system automatically. You will receive an order confirmation (to the e-mail address provided) after we receive your order. In general, we ship parts from our Georgia warehouse on the day the order is entered if received before 6 p.m. EST on a business day (see Shipping Deadlines chart for your destination for exceptions). Drop-ship items from suppliers have earlier order deadlines for same-day shipping. You will receive a shipment confirmation email when your order is shipped (if you have chosen this option online under “My Account - Preferences/Email Options”). 

Phone orders 

Our goal is to answer your call in the shortest time possible. Historically, over 90 percent of our callers have waited less than 3 minutes on average before they talk to a representative. (However, be aware that call volume is heaviest between 12 and 5PM EST) Sometimes we do get extremely busy and we cannot answer your call right away. In these cases, please wait in the queue for the next available representative. If for some reason we can’t answer the call, or you need to hang up the phone, just leave a voicemail message. We return all phone messages the same day. 

Call us toll-free at (800) 633-0405 for our sales representatives to assist you, Monday-Friday from 9 a.m. to 6 p.m. Eastern Standard Time (EST). When you place an in-stock order by 6 p.m. EST, it generally leaves our Cumming, GA, warehouse the same day (see Shipping Deadlines chart for your destination). 

Fax orders 

Our fax machines are available 24 hours a day, seven days a week. If you order over a weekend or on a national or company holiday, your order will not be processed until the next business day. If you use your standard company order form, be aware that our terms and conditions will still apply. Our goal is to enter all orders the same day they are received. You will receive a faxed confirmation of your order. Our fax number for Sales is (770) 889-7876. 

Mail orders 

Use your company form and mail to: 

Sales Dept. 

AutomationDirect.com Inc. 

3505 Hutchinson Road 

Cumming, GA 30040 

EDI 

Available on a limited basis. Call for details.

 

Terms and Conditions of Sale

 

This document supercedes all previous publications. Our terms and conditions apply to all orders. We do not accept any deviations from our terms. If your P.O. or other correspondence lists terms that are different from ours, we may process your order, but we do not accept the terms. We reserve the right to change our terms and conditions of sale at any time and without prior notice. Our terms and conditions in effect on the day an order is accepted shall apply without deviation. If you have any questions about whether the terms and conditions in this desk reference are still in effect, please inquire at the time you place your order. All orders are subject to acceptance by us at our company headquarters. 

Security interest 

We maintain a security interest in our products. That is, we reserve the right to repossess any equipment for which we have not been paid. This includes products that have already been shipped to an end customer, either individually, or as part of a machine or process. 

Taxes 

AutomationDirect is located in the state of Georgia and is obligated to charge sales tax respectively for delivery within Georgia and customer pick-up orders. Sales tax rate varies by county. Georgia tax-exempt customers must submit their tax exemption certificate to avoid tax. We do not add or collect sales tax for states other than Georgia. It is the customer’s responsibility to pay appropriate tax to your state when necessary. 

Receiving shipments 

Please inspect all deliveries promptly. You must notify us within 48 hours of receipt with reported discrepancies or shortages. 

Backorders 

While we constantly strive to have all products in inventory, you may order an item that is temporarily out of stock. For online customers, we show item availability on our product pages and shopping cart so that you will know if the product is available. Online, stock status is calculated at the time the Web page is generated. If you place the order a significant time later, the displayed status may no longer be accurate. It would be advisable to check again just before order placement. If an item is not in stock, it will be placed on backorder and shipped when the item is available via the same method as the original order. Any items that ship directly from Hubbell/ Wiegmann or Marathon Electric, which include enclosure products and some motors, will ship complete upon availability of all related items on the order. 

We make every attempt to calculate and present an expected shipment date for backordered items. This is presented in our store shopping cart. Expected ship date is an estimate based on the best information available at the time the cart page was generated. If “expected ship date cannot be determined at this time” is displayed, we do not have enough information available to generate a date. If necessary, please call our Customer Service team for additional details. Please note that the dates are not guaranteed dates and AutomationDirect cannot be held liable if the date is not met. The information is provided for your planning purposes only. This data could change at any time before you submit your order. 

You may cancel a backorder at any time prior to shipping (with the exception of some special orders) by contacting us at sales@ automationdirect.com or call 800-633-0405. 

Changes to orders 

Our highly automated order system has a very short time span (usually minutes) in which to make any changes. Once your order has entered the processing cycle, we cannot accept changes. If you need to make a change, please call Sales immediately; do not rely on an email request. Sales will assist if possible, but please understand they are not able to help in all cases. 

Purchase orders 

We do not require confirming P.O.s for telephone orders, but if your company policy requires it, please make sure it is clearly labeled as a confirming purchase order. Please remember, only our terms and conditions will apply. 

Business hours Monday — Friday • 9 a.m. — 6 p.m. EST 

Of course, our Web site, fax machine, phone mail and e-mail systems never sleep, so please feel free to order online, fax an order or leave a message at any time. 

Company address and numbers 

Please use the address below for all forms or correspondence. Online users can access email addresses for the various departments. Choose “About Us”, then “Contact Us”. If you have a question about online ordering during normal business hours, call 1-800-633-0405, choose Sales option, then Web Help.

Orders processed 

If you are placing an online order, and there are no credit or shipping issues, the order will be processed as soon as it is received into the business system. For faxed or mailed orders, our goal is to enter all orders the same business day they are received. Orders faxed and e-mailed overnight, on weekends and on national and company holidays will be entered the next business day. Please note that new customer orders may require verification that could result in a delay in processing.

Shipping Options - continental US

Shipping carriers 

AutomationDirect utilizes our choice of carrier for the default shipping methods for all orders. All shipping charges are prepaid and added to the invoice, or they can be charged to your company’s account number. (Orders requesting the use of customer shipping accounts are only accepted for shipment via UPS or FedEx.) For certain heavy orders, we use LTL carriers. LTL freight charges for additional services such as lift gate or residential, where applicable, are added to your invoice. 

Shipping methods 

• Ground (delivery time depends on where you live in relationship to our Cumming, GA location; or, for drop-shipped items, point of origin) 

• Standard 2-day (transit) * - We use our choice of carrier and a combination of ground, air and LTL services that allow us to reach any U.S. destination within 2 days transit time (or less). * This method is available for orders that do not require LTL shipping. It is NOT available for drop-shipped items. Shipping date is not included as a transit day. Transit days are calculated based on regular business days and do not include weekends or holidays. 

• LTL - Certain items and orders must ship out less-than-trailer load (LTL). Those items that must ship out LTL from our Cumming, GA warehouse will be shipped via FedEx Freight Priority. (Drop-ship items may ship out through other carriers.) Any order that has an LTL item on it will automatically be converted to ship out as LTL. In order for items to ship separately from the LTL item, you must call in and specifically request this. For any LTL order, additional charges may apply for residential deliveries as well as those needing a liftgate. Customer is responsible for contacting the carrier prior to delivery to make arrangements for time or day specific deliveries. The customer will also assume responsibility of any additional charges on redelivery of shipments where FedEx attempts delivery and delivery cannot be made due to consignee. For transit times from our Cumming, GA location, visit: FedEx Transit Time Map. at http://bit.ly/fxtrmap 

Other shipping methods include the folllowing options, which you can choose if you need a specific delivery time or you are charging to your shipper account. Applicable shipping charges will be added to your invoice or applied to your shipper account. 

• FedEx First Overnight®- first thing the next-business-day morning. (Next-business-day delivery by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code) For complete details, please visit: FedEx Shipping Options at http://bit.ly/fxusa 
• FedEx Priority Overnight® - next-business-day morning. (Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturday). For complete details please visit: FedEx Shipping Options at http://bit.ly/fxusa 
• FedEx Standard Overnight® - next-business-day afternoon. (Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas). For complete details, please visit: FedEx Shipping Options at http://bit.ly/fxusa 
• FedEx 2Day® - 2 business days: (in 2 business days by 4:30 p.m. to most areas and businesses, by 7 p.m. to residences). For complete details, please visit : FedEx Shipping Options at http://bit.ly/fxusa 
• FedEx Home Delivery® - Available to all residential addresses. Delivery is available between Tuesday–Saturday and can be made between 9 a.m. and 8 p.m. Cannot deliver to P.O. boxes. For complete details, please visit : FedEx Shipping Options at http://bit.ly/fxusa 
• FedEx Custom Critical® - Direct, door-to-door, shipping in exclusive-use vehicles, available to any address, at any time. Freight and Small Package options available. For complete details, please visit: FedEx Shipping Options at http://bit.ly/fxusa This option is only available for phoned-in orders. 
• FedEx Express Freight Services® - Time-definite delivery of palletized freight overnight or in 2 or 3 days. Shipments are rated based on distance and billable weight, not on lanes. There are no hidden charges and lift-gate service is complimentary. For complete details, please visit : FedEx Express Freight at http://bit.ly/fxxfru This option is only available for phoned-in orders. 
• FedEx SameDay® - Door to door within hours, depending on availability. Freight and Small Package options available. For complete details, please visit: FedEx Shipping Options at http://bit.ly/fxusa This option is only available for phoned-in orders. 
• FedEx Freight Priority® - All shipments leaving the Cumming, GA location that are shipping freight will be shipped out as Priority. In addition customers may choose to add an A.M Delivery to freight for an additional charge. (Early delivery by 10:30 a.m. on the standard delivery date and is backed by a Money-Back Guarantee.) This service is only offered to select zip codes. To determine if your zip code is valid and for complete details please visit: FedEx Transit Time Map at http://bit.ly/fxtrmap for transit times FedEx Zip Code Check at http://bit.ly/fxzip for available zip codes FedEx Freight at http://bit.ly/fxusf for freight details 

Notes: If you require your order to be shipped via UPS, you will need to supply your UPS account number. Only UPS-defined shipping methods are available when requesting UPS shipping. 

W e do not guarantee delivery times of the carriers. AutomationDirect is not responsible for carrier delays due to weather, mechanical failures or other issues. 

We do not ship orders COD; however, we do offer prepayment by I-check. 

We do not ship on Saturday, Sunday or national or company holidays. 

Orders shipped 

After receipt of your order, all ground, next-day, second-day, and air orders entered before the shipping deadline will generally be shipped the same day for items direct shipped from our Georgia warehouse (see “U.S. Shipping Deadlines” on page TC-6 for details and exceptions, including drop-ships from other suppliers). If received after the shipping deadline, your order will generally be shipped the following business day. If you’re a new customer opening a credit account, allow up to two business days to verify credit information. Backorders will automatically ship (via the same method as the original shipment) when the product is in stock, with no additional delivery charges. 

Note, in order to receive same-day shipping, you must be paying via credit card or an established credit account in good standing. I-checks can be delayed due to bank processing time. 

If your credit card is declined for the order amount, your established account goes over your limit, or a payment is past due, your order may be delayed. Please contact our Accounting department to resolve any issues (call 770-889-7588, 9 a.m. to 6 p.m. EST, or email us at ar@automationdirect.com). 

Insurance 

Because we ship FOB origination within the U.S, the risk of loss transfers to you when we deliver the goods to the carrier. Insurance is available at your expense to insure against loss or unusual damage (not currently available for online orders). It is not automatically included in the shipping charges. Your Sales Representative can calculate the cost of insurance at the time you place your order. If you choose to purchase insurance, the charges will be added to your invoice. Additional insurance is not available for LTL shipments since maximum liability under those companies easily covers the value of our products. Insurance option is not available online; this request must be called in.

Tracking Shipments 

Tracking numbers are generated and available soon after we process your order from our facility (tracking from drop-shipment locations is not available online). The order cannot be tracked until the carrier has initially scanned the package at their facility (generally after 9 p.m. EST on shipment date). You may track your order online using our shipment tracking feature. To track your order online, log in on our Web site, choose “My Account”, then “Processed Orders/Tracking”. Choose the appropriate order and press the “+” key to expand. Click the “Track It” button when available. Or, you can obtain your tracking number from your shipment confirmation email (when this feature is enabled under “My Account - Preferences/Email Options”) and check status on carrier Web site. 

Export Regulations 

AutomationDirect ships/exports its products in accordance with U.S. law. Diversion by AutomationDirect customers contrary to U.S. law is prohibited. To obtain more information on countries and parties prohibited for export, please visit: 

http://www.bis.doc.gov/complianceandenforcement/ liststocheck.htm 

Concerns 

If you think your shipment is past due or incomplete, please consider these items before you call to check on the order: 

• Allow ample time for delivery. Some carriers schedule multiple deliveries . Track your order online (see instructions above). 

• Check with your receiving department. We have received many calls where the receiving department failed to deliver the package or notify the recipient. 

• Check the package for any small items. They can easily get buried in packing material. 

• Please inspect all deliveries promptly. You must notify us within 48 hours of receipt with reported discrepancies or shortages.

Shipping & other charges - continental US

Shipping charges - Continental U.S. 

Shipping charges are prepaid and added to the invoice, or they can be charged to your company’s account number (UPS or FedEx accounts only). 

Free standard 2-day (transit)* shipping is available for orders $49 and over shipped within the continental U.S., which are typically shipped via our choice of carrier; 2-day transit time does not apply for LTL shipping of heavy items/orders or drop-shipped items. 

Shipping on orders under $49 are charged a flat $6 fee and are shipped ground service (you may choose alternate delivery services if needed, shipping charges added accordingly). All other shipping services (such as expedited), are calculated based on order weight. Also, please review all notes on this page regarding possible surcharges. Check carriers’ Terms and Conditions for other surcharges that may apply. 

Certain heavy orders or items must ship via LTL (truck). To determine if an item requires LTL shipping, check the “Availability” column of the printed or online price list; LTL shipment may be assigned automatically for a heavy order. You must have a loading dock to receive shipment, or you must make other arrangements to unload shipment. Any additional charges incurred during delivery, such as residential or liftgate charges, are your responsibility and will be invoiced back to you. 

If your order is 100 lbs. or over, and does not contain any “LTL Only” items, you will still receive free shipping if you choose to “opt in” to palletizing your order. 

Other notes on shipping and delivery 

The following are surcharges for specific situations: 

• Fuel surcharges apply; these are charged by the carrier and are added to any shipping charges at checkout. 

• Extended delivery area surcharges (locations considered remote) 

Air shipments - Continental U.S. 

• Add $15 surcharge for Saturday delivery. (Requires the selection of overnight service, and can only be selected between 6 p.m. Thursday and 6 p.m. Friday.) This service is only available to commercial addresses. 

Note: These rates could change without notice. AutomationDirect charges same surcharge as carrier at the time of shipment. 

Other notes/guidelines/restrictions on delivery times: 

• All shipments are subject to stock availability. 

* We do not guarantee delivery times of the carriers. AutomationDirect is not responsible for carrier delays due to weather, mechanical failures or other issues. 

• Due to shipper restrictions, we cannot ship to P.O. boxes. 

• All air services vary by zip code. Check delivery services for your area before ordering.

Any International Shipping

International Shipping Terms 

If order is placed using one of the brokerage service offered by AutomationDirect, orders will be shipped FCA Buyer’s premises. Buyer shall have no liability for delays, damage, or delivery failures occurring after the product is delivered to the carrier. Seller is soley liable for demurrage charges assed at the destination. Product shortages and visibly damaged or defective products must be reported to Seller within 48 hours of delivery. Buyer may not withhold payment on uncontested product deliveries. This includes drop-shipped items. 

If orders are shipped non-brokered, then the shipment will be sent FCA Seller’s premises. AutomationDirect shall have no liability for delays, damage, or delivery failures occurring after the product is delivered to the carrier. Buyer is soley liable for demurrage charges assessed at the destination, along with brokerage, duties and taxes. 

Product shortages and visibly damaged or defective products must be reported to Seller within 48 hours of delivery. Buyer may not withhold payment on uncontested product deliveries. This includes drop-shipped items. 

Shipping to and/or Using Freight Forwarders 

If an order is placed on our Web store or via one of our sales associates and a freight forwarder is used as the buyer and/or consignee, the following terms will apply: 

• Any damage, loss or missing pieces discovered after the freight forwarder has signed for the packages must be reported within 48 hours of the package being signed for by the freight forwarder. After 48 hours, AutomationDirect will no longer be responsible for any damage, loss or missing pieces that occurs to goods after they are delivered to the freight forwarder. This means that AutomationDirect is not able to provide a replacement of, or refund for, any goods delivered to a freight forwarder. Please instruct your freight forwarder to inspect all packages before signing and to refuse any packages that arrive damaged. Any items lost or damaged once the freight forwarder has taken possession of the package(s) will be your responsibility. 

• You or your freight forwarder are solely responsible for ensuring compliance with all export and import regulations. 

If this shipment was sent to a Freight Forwarder and you would like to export it then we require the following information to be emailed to LogisticsCompliance@automationdirect.com in order to provide you with export documentation: 

Ultimate Consignee Address 

Ultimate Consignee Company Name 

Contact Name/Phone Number 

End User Type 

Country of Destination 

Port of Unlading 

Departure Date 

Mode of Transport 

Carrier 

Conveyance Name 

Freight Forwarder Information 

Company Name 

ID Number and Type 

Contact Name and Phone Number 

Address 

• When exporting from the United States products, technologies or software that you have purchased from AutomationDirect, it must be done in accordance with the U.S. Export Administration Regulations as well as the import regulations of the destination country. Diversion contrary to U.S. law is prohibited. 

• You or your freight forwarder are also responsible for following all IATA/ICAO/IMO rules and regulations for transporting any dangerous goods or hazardous material internationally. 

• Drop Ship Items offered through authorized representatives that are exported by you through a freight forwarder fall under the same guidelines mentioned above. 

We do not ship to individual customers outside the U.S. or Canada. To view the list of international VARS, visit our Web site and click on “About Us”, then “VAR & International Sales”.

Payment options

We accept purchase orders (P.O.) from customers with approved accounts. In order to be considered for credit, a new or active customer must submit a single $100 order (excluding shipping charges). The credit application can be submitted with the order, but you must allow 48 hours for processing. You can fax the credit application found in this desk reference to Accounting’s credit department (770-844-4213), or, if you are ordering online, you must complete the online credit application along with the order. Orders less than $100 from customers who have not established credit must be paid using any of our accepted credit cards or via I-check (see details in Option 3). 

Credit account terms 

Our credit account terms are Net 30 days. We invoice on the day of shipment. Our shipping terms are FOB Cumming, GA (except where shipped direct from manufacturers) with freight prepaid and added to the invoice. Any applicable LTL freight charges may be added when determined. UPS and FedEx orders can be charged to your own account by supplying your account number when ordering. All accounts are payable in full within 30 days of the date of invoice. 

If your account has been inactive for 18 months or longer, your credit line will need to be reinstated. Please allow two business days to verify credit information. 

You can help us to continue offering our great prices and outstanding technical support by keeping your account balance current. Any account over 30 days past due is subject to interest charges of 1.5 percent per month (18% APR) on the unpaid balance where allowable by law, as well as attorney’s fees, court costs, and other costs of collections. In the event a check is returned to us by our bank, a $25 fee will be added to your account. Credit accounts may be suspended at any time. 

Remittance Address: 

Automationdirect.com, Inc. P.O. Box 402417 Atlanta, GA 30384-2417 

Please note payments received at our Cumming facility will be converted into an electronic funds transfer. To avoid conversion, please mail all payments to the above remittance address. 

Credit cards 

We accept several major credit cards (must be issued through U.S. banks): 

• VISA • MasterCard 

• American Express • Discover 

We must approve all credit card orders prior to shipment. Our response can sometimes depend on the credit card verification process, so make sure you have your order in prior to 6 p.m. EST for same-day shipment. (See Shipping Deadlines for your destination for complete details on same-day deadlines.) If for some reason there’s a problem, we will call or e-mail you to advise you of the problem, which will help minimize delay. Credit card issues on orders placed late in the day may delay your order if we are unable to contact you. 

PayPal 

Paypal is now accepted on the AutomationDirect.com Web store. 

On step 3 of our online Checkout process, simply click on the PayPal option and you will be redirected to PayPal. Log in to your account to enter your payment details, return to our store and complete the checkout process. 

Note that your listed PayPal shipping address may differ from what you entered on AutomationDirect.com. Your AutomationDirect.com address will be used. Please ignore the PayPal address. 

I-check 

I-checks will make payment by drawing directly on funds from a bank account. Supply the sales associate (if ordering by phone) or enter at checkout (if ordering online), your bank routing number, bank account number, check number, and other required information. We will draw the funds directly from your account for the order payment. If you have a pre-approved account, we will ship your order immediately upon receipt, otherwise your order will ship upon receipt of the I-check funds from your bank. You can also pay open invoices online via I-check. Simply choose “My Account”, then “Open Invoices/Pay Online” and follow directions. 

Wire transfer 

We can also accept wire transfers for larger orders. (Not available for online orders.) Contact our Accounting department for details.. 

Terms and conditions 

Our terms and conditions apply to all orders. We do not accept any deviations from these terms. 

Invoicing options 

Invoicing options are e-mail or direct access from your personal “Account Information” on our Web site. Please choose one of these options at the time of your first order. By default, the option is set to “e-mail”. Invoices by e-mail are sent in Adobe PDF format. If your e-mail program includes a spam filter that does not accept these types of files, you may want to choose an option other than e-mail to receive invoices. (Please be sure to fill out your Accounts Payable e-mail address in the billing address section of the credit application.) 

If you require paper invoices, you must call Accounting and request that service.

Guidelines for Warranty and Returns

30-day money-back returns

30-day return authorizations can now be obtained using your online account (also available for guest users). 

We offer a 30-day money-back period on all products except Marathon Electric motors and refurbished products, beginning 10 days after the date of the invoice. This grace period provides ample time for you to receive the product. Products must be returned in the original boxes in like-new condition. See “Guidelines for Returns” for complete details on how to return a product under the 30-day money back guarantee. Products returned outside the 30-day policy will be subject to restocking fees. AutomationDirect’s standard policy is that all customers are responsible for freight charges to AutomationDirect when returning products under the 30-day return policy. 

Warranty

Warranty return authorizations can now be obtained using your online account (also available for guest users). 

All AutomationDirect products carry a minimum one-year warranty against defects in materials and workmanship. If a product proves defective in materials or workmanship within one year from the date of purchase, we will replace or repair it. (See page TC-24 for information regarding IronHorse and Marathon Electric motors). The replacement is your exclusive remedy and our sole obligation for any breach of warranty, except that, if, after a reasonable number of attempts, we are unable to provide you a product that meets the above warranty, we will refund the purchase price for that product, as our sole obligation and your sole remedy. Products returned under warranty (after 30 days) may be replaced with refurbished or remanufactured goods. AutomationDirect’s standard policy is that all customers are responsible for freight charges to AutomationDirect when returning products under the warranty return policy. 

Some products may carry a longer warranty term as specified in this catalog and in our online store. Except for the longer term, these same provisions apply to such warranties. EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY SECTION, WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM SAME. 

In no event will we be liable, whether in contract, tort or under any other legal theory, for lost profits or revenues, loss of use or similar economic loss, for any indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with any products (including non-conforming products), or for any third-party claims against you relating to the products, even if we have been advised of the possibility of such claim. In no event will our monetary liability (whether in contract, tort or under any other legal theory) in respect of any product exceed the purchase price that you paid to us for it. 

This warranty will be void if product date codes or serial numbers are removed or defaced. Of course, warranties also do not apply to products that have been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration, improper installation or other acts which are not our fault, including damage caused in shipping. Our warranty also does not apply to any product that has been damaged by external causes such as fire, flood, sand, dirt, lightning, exposure to weather, acts of God, battery leakage. theft, blown fuses, improper use of any electrical source or connection to product not recommended in writing for interconnection by us. 

To minimize the risk of potential safety problems, you should follow all applicable local and national codes that regulate the installation and operation of your equipment. These codes vary from area to area and usually change with time. It is your responsibility to determine which codes should be followed, and to verify that the equipment, installation and operation is in compliance with the latest revision of these codes. 

At a minimum, you should follow all applicable sections of the National Fire Code, National Electrical Code, and the codes of the National Electrical Manufacturers Association (NEMA). There may be local regulatory or government offices that can also help determine which codes and standards are necessary for safe installation and operation. 

Equipment damage or serious injury to personnel can result from the failure to follow all applicable codes and standards. We do not assume any responsibility for your product design, installation or operation. 

Our products are not fault-tolerant and are not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-sale performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of the product could lead directly to death, personal injury or severe physical or environmental damage. 

The full catalog desk reference contains many specifications, wiring diagrams and other types of information related to the various product offerings. However, under no circumstances should you use this document for installation, operation or troubleshooting of any equipment. Always consult the appropriate product documentation prior to using the equipment. If you have any questions concerning the installation or operation of this equipment, or if you need additional information, please call for assistance. 

For complete guidelines on returning

Re-manufactured products 

If you are looking to save some money on your next purchase with AutomationDirect, you may be interested in our re-manufactured parts. Inventory is available for many of our standard products, and is offered at substantial savings. The select re-manufactured parts are available to U.S. and Canadian customers. You will receive a 20% discount off the catalog price of any available items, and we will give you a full 1-year warranty from the date of purchase against defects and workmanship. 

(Our 30-day money-back return policy DOES NOT apply for this offer.) 

The products are offered on a “first come, first serve” basis while supplies last. You will need Web access to view product availability and to order. 

Products with available inventory will be listed under our “Re-manufactured Products” category at www.automationdirect. com. The items in the category will change based on inventory status at the time the product listing page is generated. Re-manufactured products are also available from our detailed item pages. You will be given a choice to purchase A-stock or Re-manufactured items, where applicable. The re-manufactured items are listed as B-*** (where *** is the A-stock part number without any dashes). For example, the re-manufactured part number for a D2-260 would be B-D2260. 

Operator interface repair

C-more Core Exchange 

We now offer “Core Exchanges” for all C-more HMI models that are out of warranty and not functioning properly or need repair due to customer damage. Due to hardware compatibility issues, panels that are older than four years from the date of manufacture are not eligible for this program. Please contact Returns Authorizations at 1-800-633-0405 or 770-889-2858. If the same B-stock model is available we will offer it to you at 20% off the regular catalog price. We will then issue you a Return Authorization to send us your non-functioning panel. When we receive the panel, we will then credit your account an additional 20% of the regular catalog price. This will give you a 40% total savings and a full one-year warranty on the replacement panel. 

Re-manufactured Products

, see page TC-23.

Guidelines for returning products

It is AutomationDirect’s belief that in most cases, although not all, we may be able to provide you a solution so that you may not have to return products to us. Please call one of our Return Authorization (RA) representatives for an RA number before returning any products to us. ALL RAs can also be issued under your account via the Web. Our Pre Return Authorization form also goes out with all shipments and is posted on the Web site, www. automationdirect.com. The RA representative may request return approval for your product by our Technical Services department before an RA can be issued. 

Please note that we cannot accept products that you purchased from one of our Value Added Resellers (VARs) or any other third party. Please contact the VAR from whom you purchased when seeking potential replacement, repair or credit. For Marathon Electric products, please contact Marathon directly at 1-800-254-4207 or at www.marathonelectric.com. 

Warranty Returns/Repairs Standard policy is that all customers are responsible for freight charges when returning product. The following guidelines apply to authorized returns for products under warranty (our warranty information is fully described in the previous pages): 

1. An RA can be obtained under your account via the Web (see “Online Return” instructions in box below). All date codes and/ or serial numbers must be supplied before the RA can be issued. If date codes and/or serial number labels have been defaced or altered in any way, the warranty will be void. No exceptions. 

2. Failure symptoms must be reported for each product returned for Quality Control purposes. If this information is not available at the time the return authorization is issued, please specify each failure symptom on the RA form before returning the product. 

3. Once you have contacted AutomationDirect to request your RA, it will be faxed/e-mailed to you. Fold the form, then insert it inside a clear packing list envelope so that the return address is visible. 

4. In the return box, include all documentation, cables and other components included with the original parts shipment. Write the RA number on the outside of the shipping box, not the product box. 

5. Please return the parts to the appropriate address shown at the top of the RA form within two weeks of issuance. 

6. If you are issued an RA for a potentially defective product, you, the customer, are responsible for freight charges, and that the shipment arrives safely and undamaged. We highly recommend that you insure the shipment for the full cost of replacing the product. See “Limits of Liability”. 

30-Day Money Back Standard policy is that all customers are responsible for freight charges when returning product. These guidelines apply to returns subject to our 30-day money back policy, found in the previous pages. The following does not apply to Marathon Electric products. There are no 30-day returns on those parts. 

1. Once you have called to request your RA, it will be faxed/ e-mailed to you. (You can also request your RA from our Web site, under “My Account”; see “Online Return” instructions in box below.) Fold the form, then insert it inside a clear packing list envelope so that the return address is visible. 

2. Do not mark or write on the original product boxes to avoid refurbishing fees. 

3. Products must be returned in the original boxes in like new condition. Include all documentation, cables and other components included with the original parts shipment. 

4. Shipments should be in an appropriate shipping container to avoid product damage. See “Limits of Liability”. 

5. Return only products that are specified on that RA. Additional products sent without approval will be returned to you. 

6. Please return the parts to the appropriate address shown at the top of the RA from within two weeks of issuance. Note: The address may not be AutomationDirect’s Georgia location, please check carefully for the correct return address. 

7. You, the customer, are responsible for freight charges and the shipment arriving safely and undamaged. We highly recommend that you insure the shipment for the full cost of replacing the product. See “Limits of Liability” below. 

Shipments that do not follow the above procedures may be returned to sender or restocking and refurbishing charges may be incurred at the current cost of AutomationDirect’s parts and labor. 

Limits of Liability A return authorization number does not guarantee a refund or replacement. If a refund is initially issued and the manufacturer of the product finds the problem to be due to “customer abuse,” credit will be reversed and you will be notified of such action. 

AutomationDirect will accept no responsibility nor issue credit for packages damaged in transit for any reason. It is your responsibility to assure that the product is properly packaged for shipment. Freight charges are your responsibility and we highly recommend that you insure the item, at your expense, for the amount of the potential credit that you are seeking.

Marathon Service

AUTOMATIONDIRECT DOES NOT PROVIDE A 30-DAY MONEY-BACK PERIOD OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, ON MARATHON ELECTRIC PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM SAME. 

Warranty, Returns and Service Information for Marathon Electric Products

If you have purchased Marathon Electric motors, this information applies to those products. Marathon Electric may provide a limited warranty on its products; see catalog technical pages for stated warranty periods. For more information, contact Marathon Electric at the Web site and phone numbers below. AutomationDirect will assist you with your technical support issues, however, all repair services are performed directly through an authorized Marathon Electric service center. 

Marathon Service Center and Support Information 

For the nearest Marathon service center near you please contact: 

• www.marathonelectric.com 

• Marathon Electric at (800) 254-4207 or (715) 675-3311. 

• www.automationdirect.com - Tech Support 

• For AutomationDirect Technical Services please call (770) 844-4200 or 1-800-633-0405. 

IronHorse Service 

EXCEPT AS EXPRESSLY PROVIDED BELOW, AUTOMATIONDIRECT DOES NOT MAKE ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, ON IRONHORSE MOTOR OR STABLE MOTOR BASE PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM SAME. 

Warranty, Returns and Service Information for IronHorse Motors and Stable Bases

AutomationDirect offers a 2-year warranty against defects in materials and workmanship on all Ironhorse rolled steel and cast iron motors, and a 1-year warranty on Ironhorse stainless steel motors and Stable bases. AutomationDirect will replace motors 40 hp and smaller that prove to be defective. For all motors 50 hp and larger, we require that IronHorse motors be inspected by an authorized EASA repair center. The EASA repair center will provide us with a disposition on the warranty claim and, if deemed to be under warranty, we will cover 100% of the cost of the repair. (excluding shipping and/or freight carrier insurance charges). In cases where it is not economical to repair the motor, we will replace it at no charge to you. (We will pay an evaluation fee of up to $100 U.S. per motor.) We will not cover any cost where a motor was subject to any improper installation, abuse, modifications, neglect, misuse, exposure to moisture or dampness or any unauthorized repair. We will not reimburse the customer for any repair performed by themselves or by anyone not authorized by AutomationDirect. A purchase order may be required to start the repair process. Please call AutomationDirect to start the process. 

Please Note: We cannot accept or file warranty claims on IronHorse motors that you did not purchase directly from us. If you purchased an IronHorse motor from one of our Value Added Resellers (VARS) or from anyone other than AutomationDirect, you must go directly through their return and repair channels. 

Service Centers and Support Information

AutomationDirect Technical Support Services: please call (770) 844-4200 or 1-800-633-0405 

www.automationdirect.com - Tech Support 

www.EASA.com – for qualified EASA repair shops near you

Returning Items Containing Dangerous Goods 

Continental U.S. 

All shipments that contain items that are classified as dangerous goods or hazardous material under the US Department of Transportation concerning the Code of Federal Regulations Title 49 (49 CFR) or International Air Transport Association Dangerous Goods Regulations should ensure that all shipping restrictions and guidelines are followed to return the products back to AutomationDirect.com, Inc. Failure to do so will result in a direct violation of US/IATA regulations and could result in additional fines, penalties and/or fees. Examples of such items include but are not limited to: lithium batteries, magnetized material, flammable liquids and pressurized gases. 

Shipments that contain items with special shipping restrictions imposed by the U.S. Department of Transportation should not be returned to AutomationDirect using any type of service other than ground. Doing otherwise would be in direct violation of US National Dangerous Goods Regulations concerning the Code of Federal Regulations Title 49 (49 CFR) at http://bit.ly/usngr49 . If you have any questions or concerns regarding whether or not your shipment contains any items with special shipping restrictions please ask your returns customer service representative. You may also view this document for more details on labeling, packaging and shipping Dangerous Goods: 

www.automationdirect.com/dangerousgoods 

Hawaii, Alaska and International

Products are classified as dangerous goods under the US National Dangerous Goods Regulations concerning the Code of Federal Regulations Title 49 (49 CFR) at http://bit.ly/usngr49 and the IATA: Dangerous Goods Regulations (DGR) if they contain magnetized material, flammable, pressurized, corrosive, environmentally hazardous or otherwise harmful substances. As such these products are subject to shipping restrictions imposed by the US Government under Title 49 (49 CFR) State Variation USG-02 which states “Primary (non-rechargeable) lithium metal batteries and cells, (UN3090 and UN3091), are forbidden for transportation aboard passenger-carrying aircraft; this includes primary lithium batteries that are shipped alone, contained in equipment or shipped with equipment. Such batteries transported in accordance with Packing Instruction 968, 969 or 970 at http://bit. ly/iatapk must be labeled with the ‘Primary Lithium Batteries- Forbidden for Transport Aboard Passenger Aircraft’ or ‘Lithium Metal Batteries-Forbidden for Transport Aboard Passenger Aircraft.’” This informs the carrier that the products contained inside that particular package may pose a higher risk if transported commercially than other products. While the quantities sold by AutomationDirect.com are limited and as a result carry a relatively low risk during transport AutomationDirect.com and its customers must follow specific guidelines laid out in the Code of Federal Regulations Title 49 for transportation and handling. If you would like to return such products to Automationdirect.com you must follow the established guidelines.